TK11 Terms and
Conditions of Use

01 Acceptance of Terms

By accessing, registering on, or using any part of the tk11 platform — including the website at tk11.onl, the tk11 mobile app, or any related service — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

These terms form a legally binding agreement between you (the player) and tk11. If you do not agree with any part of these terms, you must not use the tk11 platform. Continued use of tk11 after any update to these terms constitutes acceptance of the revised terms.

tk11 reserves the right to update or modify these terms at any time. When we make significant changes, we will notify registered players via email or an in-platform notification. It is your responsibility to review the current terms periodically.

02 Eligibility

To open and use a tk11 account, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of Bangladesh or otherwise legally permitted to access online gaming services.
• You must not be subject to any self-exclusion order or voluntary exclusion from tk11 or any related platform.
• You must not be acting on behalf of another person when registering or using a tk11 account.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

tk11 reserves the right to request proof of identity, age, and address at any point. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.

03 Account Registration

Each player may hold only one tk11 account. Duplicate accounts — whether created intentionally or accidentally — are not permitted. If you already have a tk11 account and attempt to create another, both accounts may be suspended and any balances forfeited.

When registering your tk11 account, you agree to:

• Provide accurate, complete, and truthful information including your full name, date of birth, and contact details.
• Keep your registration information up to date. If your details change, update them in your account settings or contact tk11 support.
• Choose a strong, unique password and keep it confidential. Do not share your login credentials with anyone.
• Notify tk11 support immediately if you suspect your account has been accessed without your authorisation.

tk11 is not responsible for any losses arising from your failure to keep your account credentials secure. You are solely responsible for all activity that occurs under your tk11 account.

04 Deposits and Withdrawals

tk11 processes all deposits and withdrawals through bKash and Nagad. These are the only accepted payment methods on the tk11 platform. The payment account you use must be registered in your own name — using a payment account belonging to another person is strictly prohibited.

Deposits:

• Deposits via bKash and Nagad are processed instantly in most cases.
• Minimum and maximum deposit limits apply and are displayed during the deposit process.
• tk11 does not charge fees on deposits, but your mobile banking provider may apply their own charges.
• Deposited funds are available to play immediately once the transaction is confirmed.

Withdrawals:

• Withdrawals are processed to the same bKash or Nagad account used for your most recent deposit.
• Verified accounts receive priority processing. Complete your account verification to avoid delays.
• Minimum withdrawal amounts apply and are shown in your account dashboard.
• tk11 reserves the right to request additional documentation before processing large withdrawals as part of our security procedures.
• Withdrawals are typically processed within 24 hours for verified accounts. Processing times may vary depending on your mobile banking provider.

05 Bonuses and Promotions

tk11 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, as well as the general bonus rules set out here.

• All bonuses carry a wagering requirement that must be met before any bonus-derived winnings can be withdrawn. The wagering requirement for each bonus is stated clearly in the offer details.
• Bonuses are credited to your tk11 account in the form of bonus funds, which are separate from your real-money balance until the wagering requirement is satisfied.
• tk11 reserves the right to withdraw any bonus offer at any time without prior notice.
• Only one bonus may be active at a time unless the specific promotion states otherwise.
• Bonuses are non-transferable and have no cash value until wagering requirements are met.
• tk11 reserves the right to cancel any bonus and associated winnings if we determine that the bonus was obtained through fraudulent means or in violation of these terms.

For full details on current promotions, including wagering requirements and eligible games, please refer to the individual promotion pages on the tk11 platform. If you have questions about a specific bonus, contact tk11 support before claiming it.

06 Game Rules and Fair Play

All games available on tk11 — including slots, live casino tables, fishing games, and sports betting — are governed by their individual game rules, which are accessible within each game. By playing any game on tk11, you agree to the rules of that game.

tk11 uses certified Random Number Generation (RNG) technology across all applicable games. This ensures that game outcomes are genuinely random and cannot be predicted or manipulated by any party, including tk11 staff.

• The house edge for each game is as published on the tk11 platform. We do not adjust odds based on individual player history.
• In the event of a technical malfunction during a game, the round will be declared void and any stakes returned to the player's account.
• tk11 reserves the right to void any bet or game result that was affected by a software error, data feed failure, or any other technical issue.
• Live casino games are subject to the rules of the specific game variant being played, as explained by the live dealer at the table.
• Decisions made by tk11 regarding disputed game outcomes are final.

07 Prohibited Conduct

The following actions are strictly prohibited on the tk11 platform. Engaging in any of these activities will result in immediate account suspension and may result in permanent closure and forfeiture of funds:

• Creating more than one tk11 account, or assisting another person in creating a duplicate account.
• Providing false, misleading, or incomplete information during registration or verification.
• Using another person's identity, payment account, or personal details on tk11.
• Attempting to manipulate game outcomes through any technical means, including the use of bots, scripts, or automated software.
• Colluding with other players to gain an unfair advantage in any game on tk11.
• Exploiting software bugs, errors, or vulnerabilities. Any such issues must be reported to tk11 support immediately.
• Using the tk11 platform for any form of money laundering or other illegal financial activity.
• Engaging in abusive, threatening, or harassing behaviour toward tk11 staff or other players.
• Attempting to access another player's tk11 account without authorisation.

08 Account Suspension and Closure

tk11 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if we have reasonable grounds to believe that:

• The player has violated any provision of these Terms and Conditions.
• The account is being used for fraudulent, illegal, or abusive purposes.
• The player has provided false information during registration or verification.
• The account is associated with money laundering or other financial crimes.
• Continued operation of the account poses a risk to tk11, other players, or third parties.

If your account is suspended, tk11 will conduct an investigation. If the investigation concludes that no violation occurred, your account will be reinstated and any withheld funds returned. If a violation is confirmed, tk11 may permanently close the account and forfeit any remaining balance in accordance with these terms.

Players may also request voluntary account closure at any time by contacting tk11 support. Any real-money balance remaining at the time of voluntary closure will be returned to your registered bKash or Nagad account after verification, provided no outstanding wagering requirements apply.

09 Responsible Gaming

tk11 is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, and we provide tools to help players stay in control of their gaming activity.

The following responsible gaming tools are available to all tk11 players:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your tk11 account.
• Session Time Reminders: Receive notifications when you have been playing for a set period of time.
• Self-Exclusion: Temporarily or permanently exclude yourself from the tk11 platform. Self-exclusion periods range from 24 hours to permanent closure.
• Reality Checks: Periodic on-screen reminders showing how long you have been playing and your net gaming activity.

If you are concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page for more information and support resources. You can also contact tk11 support directly — our team is trained to handle these conversations with care and confidentiality.

10 Privacy and Data Protection

tk11 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By using the tk11 platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

Key points regarding your data on tk11:

• Your personal information is used solely to operate your account, process payments, verify your identity, and communicate with you about your account.
• tk11 does not sell your personal data to third parties.
• We use industry-standard encryption to protect your data during transmission and storage.
• You have the right to request access to the personal data we hold about you. Contact [email protected] to make a data access request.
• tk11 retains player data for as long as required by applicable law and our internal data retention policies.

11 Intellectual Property

All content on the tk11 platform — including but not limited to the tk11 logo, website design, game graphics, text, software, and promotional materials — is the intellectual property of tk11 or its licensors and is protected by applicable copyright and trademark laws.

You may not:

• Copy, reproduce, distribute, or publicly display any tk11 content without prior written permission.
• Use the tk11 name, logo, or branding in any way that suggests an endorsement or affiliation without authorisation.
• Reverse engineer, decompile, or attempt to extract the source code of any tk11 software.
• Create derivative works based on tk11 content or software.

Any unauthorised use of tk11 intellectual property may result in legal action. If you wish to use tk11 content for any purpose, please contact us at [email protected] to request permission.

12 Limitation of Liability

To the fullest extent permitted by applicable law, tk11 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the tk11 platform, including but not limited to:

• Loss of funds resulting from technical malfunctions, server downtime, or connectivity issues beyond tk11's reasonable control.
• Loss resulting from your failure to keep your account credentials secure.
• Any interruption or suspension of the tk11 platform for maintenance, upgrades, or unforeseen technical issues.
• Losses arising from your reliance on information provided on the tk11 platform, including game tips or strategy guides.

tk11 makes no warranty that the platform will be available at all times or that it will be free from errors or interruptions. We will make reasonable efforts to maintain platform availability and resolve technical issues promptly, but cannot guarantee uninterrupted service.

13 Changes to These Terms

tk11 reserves the right to update, modify, or replace these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where practicable.

The date of the most recent update is shown at the top of this page. It is your responsibility to review these terms periodically. Continued use of the tk11 platform after any changes take effect constitutes your acceptance of the revised terms.

If you do not agree with any changes to these terms, you should stop using the tk11 platform and contact [email protected] to request account closure. Any real-money balance will be returned to your registered payment account after verification.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please get in touch with the tk11 support team. We're here to help and will respond to all enquiries as quickly as possible.

• Email: [email protected]
• Live Chat: Available 24/7 through the tk11 platform
• FAQ: Visit our FAQ page for answers to common questions

For issues related to responsible gaming, self-exclusion, or account closure, please contact us directly via email or live chat and our dedicated team will assist you promptly and confidentially.