Data Protection · Privacy · Security
At tk11, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you use the tk11 platform, how we use it, who we share it with, and what rights you have over your own information. We've written it in plain language so you actually understand it.
Six core commitments that define how tk11 handles your personal data every single day.
Every piece of data you send to tk11 — from your login credentials to your payment details — is encrypted using industry-standard TLS technology. Your information is never transmitted in plain text, and we store sensitive data using strong encryption at rest.
tk11 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate your account, process your payments, and improve the tk11 platform. That's it — no exceptions, no loopholes.
tk11 gives you real control over your personal information. You can request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your account data. Just contact our support team and we'll handle it promptly.
tk11 only collects the personal data we actually need to provide our services. We don't ask for information we don't need, and we don't keep data longer than necessary. Our approach is to collect less, protect more, and be transparent about everything we do hold.
Your bKash and Nagad payment details are processed through secure, encrypted channels. tk11 does not store your full mobile banking credentials on our servers. Payment data is handled in compliance with applicable financial security standards to keep your money safe.
In the unlikely event of a data security incident that affects your personal information, tk11 will notify you promptly. We have incident response procedures in place to contain breaches quickly, assess the impact, and communicate clearly with affected players without unnecessary delay.
tk11 is an online gaming platform operating at tk11.onl, serving players in Bangladesh. When this Privacy Policy refers to "tk11", "we", "us", or "our", it means the tk11 platform and the team responsible for operating it.
tk11 acts as the data controller for the personal information you provide when you register, play games, make payments, or interact with our platform in any way. As data controller, we are responsible for deciding how and why your personal data is processed, and we are accountable for keeping it safe.
Questions about your data? If you have any questions about how tk11 handles your personal information, you can reach our team at [email protected] at any time. We aim to respond to all privacy-related enquiries within 5 business days.
This Privacy Policy applies to all personal data collected through the tk11 website, the tk11 mobile app, and any other service operated under the tk11 brand. By using the tk11 platform, you acknowledge that you have read and understood this policy.
tk11 collects personal data in several ways — directly from you when you register or use our services, automatically when you use the platform, and occasionally from third parties such as payment processors. Here's a breakdown of what we collect and why.
| Data Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Account registration, age verification, identity checks |
| Contact Data | Mobile number, email address | Account communication, support, security alerts |
| Payment Data | bKash/Nagad account number, transaction IDs | Processing deposits and withdrawals securely |
| Technical Data | IP address, device type, browser, OS | Security monitoring, fraud prevention, platform optimisation |
| Usage Data | Games played, session duration, betting history | Responsible gaming monitoring, personalisation, compliance |
| Verification Data | Government ID copy, proof of address | KYC compliance, withdrawal processing, fraud prevention |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations. If we ever need to collect such data, we will ask for your explicit consent first.
Payment Data Note: tk11 does not store your full bKash or Nagad PIN or password. Payment transactions are processed through the respective mobile banking platforms, and only the transaction reference and account number are retained by tk11 for record-keeping purposes.
tk11 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to the tk11 service without your explicit consent.
Marketing Communications: tk11 will only send you promotional messages if you have opted in to receive them. You can opt out at any time by contacting [email protected] or updating your communication preferences in your account settings.
tk11 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:
tk11 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use our services. Here's what you need to know about how we use cookies on tk11.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your experience on the tk11 platform. For more details on specific cookies used, contact [email protected].
tk11 does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.
Our Commitment: tk11 never shares your personal data with advertisers, data brokers, or any third party for commercial purposes unrelated to operating the tk11 platform. Your data is not a product we sell.
tk11 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Here's a general guide to how long we keep different types of data:
When your data is no longer required, tk11 will securely delete or anonymise it. If you request account deletion, we will remove your personal data from active systems within 30 days, subject to any legal retention obligations that require us to keep certain records.
As a tk11 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within 30 days.
Request a copy of all personal data tk11 holds about you, including how it is used and who it has been shared with.
Ask us to correct any inaccurate or incomplete personal data we hold about you. We'll update it promptly.
Request deletion of your personal data where there is no legitimate reason for us to continue holding it, subject to legal retention requirements.
Ask tk11 to restrict processing of your data in certain circumstances — for example, while we investigate a dispute about its accuracy.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to tk11 processing your data for direct marketing purposes or where processing is based on our legitimate interests.
How to Submit a Request: Email [email protected] with the subject line "Privacy Rights Request" and describe what you would like us to do. We may need to verify your identity before processing your request to protect your data from unauthorised access.
tk11 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.
Your Role in Security: While tk11 takes every reasonable precaution to protect your data, you also play an important role. Use a strong, unique password for your tk11 account, never share your login details, and contact us immediately at [email protected] if you suspect your account has been compromised.
The tk11 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from creating accounts.
If you believe that a person under 18 has provided personal data to tk11, or is using the platform, please contact us immediately at [email protected]. We will investigate promptly and, if confirmed, will delete any data collected from the minor and close the associated account without delay.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. tk11 supports responsible gaming at every level, and protecting young people from gambling harm is a core part of that commitment.
tk11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.
The date of the most recent update is shown at the top of this page. We encourage you to review this policy periodically so you stay informed about how tk11 protects your personal data. Continued use of the tk11 platform after any changes take effect constitutes your acknowledgement of the updated policy.
If you disagree with any changes to this Privacy Policy, you should stop using the tk11 platform and contact [email protected] to request account closure. We will return any real-money balance to your registered payment account after completing the necessary verification steps.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk11 handles your personal data, please get in touch. We're committed to being transparent and responsive on all privacy matters.
We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests — such as access, erasure, or portability — we will respond within 30 days as required by applicable data protection standards.
We're Here to Help: Privacy can feel complicated, but at tk11 we believe you deserve straight answers. If anything in this policy is unclear, just ask — our support team will explain it in plain language without the legal jargon.